You might as well buy an animal from a shelter.
Jessica Simpson, the General Manager, spent over 3 hours with me, walking me through every step of the process for getting a new puppy; making sure I not only had everything on my list, but she also educated me on how to use the items to raise our new pup more effectively. She offered her knowledge, her kindness and her empathy at a time I needed it the most....emotions were still high after losing our last dog just 5 months prior. She gave me names of reputable vets in our area, introduced me to her groomers and dog trainers and answered every question I had. Not only did I buy almost everything on my list, I signed up for the training class and plan to get my dog groomed at Petco as well.
Puppy training seekers: pass on this one. The trainer seems to be a sweet lady but there was hardly any training happening. Half of our hour session she spent chatting and pressuring us to sign up for whatever deals they were offering next month. Every week I had to explain what he already knew because she didn't remember or bother to take any notes. AND we were the only ones in the class! Granted, we were doing a lot of training at home. Our dog could already do all of the skills on Level 1 (sit, stay, down, rollover, etc.) Maybe she specializes in remedial training. We don't know. But we were expecting better.
I have worked for Disney and as a leader in 5 star hotels for over 15 years, and I’ve found that it’s rare to see that kind of dedication to customer service. It was obvious Jessica was proud to work for such a wonderful company. The new Petco brand is making a difference not only in your profits, but in your people….and for that, I thank you.
Great service, fish tanks are always very clean. They have very good supplies of things I need for my fishes. Shannon is awsome! Great help and very knowledgeable about the fishes. Answers all my questions. Great job!
Don't buy animals from stores. Have y'all lost your minds? Have u seen how petsmart stores and petco stores treat their animals?
Kind of hidden away. Good selection for most pets
Betsy Allen-Manning
From the bottom of my heart…thank you and your staff for creating the 'above and beyond customer experience’ for people like me.
If you have the time, save your money and watch YouTube dog training videos and read books to learn basics.
Your loyal customer for life,
Petco Animal Supplies is a US Store based in Coppell, Texas. Petco Animal Supplies is located at 106 N Denton Tap Rd Suite 310, Coppell, TX 75019, USA.
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