We got off to a rough start, But after speaking with management the rectified the situation and took care of my car. Unfortunately the alignment was off by a bit so I needed to return. If the location was closer it wouldn't have been as much of a hassle. I needed it done asap and was 45min away from the house. I'm currently waiting on my car to see if it has been corrected. All in all I think they are a good place to bring your car.
Update:
Make an appointment, drop off your ride with confidence that you are leaving it without a respectable location. Mrs. Baes or the daughter Sara will call you later to report their findings. And don't under estimate their knowledge of vehicles because they are prepared to answer any question you throw at them!
To me, finding a great repair shop can be as daunting as finding a barber and a doctor. I went to one location up the street from Baes that attempted to sell me everything out of the store. I just wanted my truck looked at! Found Baes and found my new mechanic. Family run business and treated with kindness and excellent customer service. They diagnosed the problems with my truck, and suggested additional repairs based on their visual and computer observations (he showed me the computer diagnostic in a rode along in the parking lot). Earned my trust! Though I hate parting with my truck :) I will be taking it back to get the recommended repairs completed. Since I've had my truck, it's been to the dealer once for maintenance and the 'other' shop after adding big tires and a front end lift spacers. It wasn't until I left from Baes that my truck is riding the best since I've had it! I thought I need shocks, struts, etc because of how stiff it rode. Mr. Baes told me before performing the alignment that he instructed his mechanics (I know at least one is his son) to torque all the screws properly. Why didn't the other locations do that? But I digress... I know my truck rides beautifully now after whatever Baes did and I am so very thankful!
Finally found a competent honest mechanic. Highly recommend
Took my truck in for a squealing noise which I believed to be related to the belt/pulleys somehow. I explained the exact conditions for the noise to be present/reproduced. After waiting for awhile for a diagnosis I received a call from the service manager who told me the water pump was making a noise and my universal joints were bad. Since I felt the noise was related to the belt, the water pump made sense, so I told them just to replace the water pump. Keep in mind my Tacoma only had about 75k miles(low mileage for a Toyota). I figured I could do the u-joints myself. After waiting another day for the repairs to be done and several hundred dollars later, when I picked up my truck it was making the same noises. I called the shop and told them nothing had changed. The owner told me to bring the truck back in and he would ride with me. Less then 30 seconds later after driving off with the owner in the truck the noise presented itself and he immediately stated the noise was due to the u-joints. The owner stated however that the water pump noise was gone. I told him nothing had changed and the noises remained the same. I was reluctant to have them do the u-joints, but the owner told me they would "take care of me" and that I should talk to his son the shops manager. After being blown off a couple times the "best they could offer me" did not make up for the water pump repair. Less than a month later after the u-joint repair the noise was back. I look under the truck and notice one of the caps to the u-joint had a hole in it and all the grease had leaked out. Also during the u-joint replacement I had them replace a carrier bearing on the driveshaft. The bearing was installed crooked, backwards and upside down(later verified by a different mechanic). When informed of this, the owner stated that the bearing came in crooked and could not be installed straight. The other mechanic loosened the nuts and made it straight. DO NOT GO HERE!
They had me in and out in under 30 min. Great place after all!
Modern laser alignment competitive pricing
Thanks again Baes Auto Repair!
Beas Auto Repair is a US Car Repair based in Coppell, Texas. Beas Auto Repair is located at 200 E Belt Line Rd #406, Coppell, TX 75019, USA.
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